Just Saying Hi
TO: customerservice@onlygng.com
FROM: Kevin Welch <#######@###########.###>
Hi GNG,
Your online bank draft system rarely works, and I hate having to call an 800 number to pay my bill. When do you plan on bring back online credit card payments? Even with the fee, it was worth it to not have to deal with a buggy system or have to waste 10 minutes on the phone. And while we’re on the subject of fees, I’m wondering why Marietta Power can accept credit cards with out tacking on a $5 “thank you for paying your bill on time” fee.
So, how about you look into it, and let us know when we can expect our gas company to catch up to the rest of the world in respect to online payment processing. If you need help getting a payment system running, I’m sure there are one or two companies around the Atlanta area that could be of service. Hell, I’ll even make some phone calls for you and track down a nice tech firm that I’m sure would be more than happy to knock this right out for you.
Call me some time. We’ll chat.
